Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "sena99", "We", "Us", or "Our" refers to the online gaming platform operating at https://sena99.cam and all associated services.
• "Player", "You", or "Your" refers to any individual who registers an account and uses sena99's gaming services.
• "Account" means the personal gaming account registered by the Player to access sena99 services.
• "Services" refers to all gaming products, features, and functionalities offered by sena99, including but not limited to casino games, live dealer tables, sports betting, togel (lottery), sabung ayam (cockfighting streams), and promotional offers.
• "Website" means the sena99 platform accessible at https://sena99.cam and any associated mobile-optimized versions.
• "Stake" or "Wager" means the amount of money placed by the Player on any bet or game round.
• "Bonus" refers to any promotional offer, free credit, or reward provided by sena99 to Players.
• "KYC" (Know Your Customer) refers to the identity verification process required to comply with anti-money laundering regulations.

2. Eligibility and Account Registration

2.1 Age and Legal Capacity

To register an account with sena99, you must meet the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be legally capable of entering into binding contracts under the laws of Indonesia.
• You must not be restricted from gambling under any applicable law or regulation in your jurisdiction.
• You must not have previously been excluded or banned from using sena99 services.

sena99 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation when requested will result in account suspension until verification is completed, and may lead to permanent account closure if fraudulent information is detected.

2.2 Account Registration Requirements

When creating your sena99 account, you agree to:

• Provide accurate, current, and complete personal information including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Maintain one account only. Multiple accounts registered by the same person are strictly prohibited and will result in closure of all accounts and forfeiture of funds.
• Keep your login credentials (username and password) secure and confidential. You are solely responsible for all activity conducted under your account.
• Notify sena99 immediately if you suspect unauthorized access to your account.
• Not allow any other person to use your account or access the Website using your credentials.

2.3 Prohibited Jurisdictions

While sena99 primarily serves Indonesian players, residents of certain jurisdictions where online gambling is explicitly illegal may be restricted from using our services. You are responsible for ensuring that your use of sena99 complies with all applicable local laws. We may block access from specific regions at our discretion to comply with regulatory requirements.

3. Account Verification (KYC)

sena99 operates under international gaming regulations that require us to verify the identity of all players. As part of our KYC procedures, we may request the following documents at any time:

• Government-Issued Identification: A clear, legible copy of your KTP (Indonesian National Identity Card) or passport showing your full name, date of birth, photograph, and ID number.
• Proof of Address: A recent utility bill, bank statement, or government correspondence (dated within the last three months) showing your registered residential address.
• Selfie Verification: A photograph of yourself holding your ID document next to your face for facial recognition verification.
• Payment Method Verification: Screenshots or statements showing ownership of the bank account, e-wallet, or payment method used for deposits.

You agree to provide requested documents within 14 days of the request. During the verification period, we may limit your account functionality, including restricting withdrawals, until verification is successfully completed. Accounts that fail to complete verification within 30 days may be suspended indefinitely, with funds held in accordance with anti-money laundering regulations.

4. Deposits and Withdrawals

4.1 Deposits

sena99 accepts deposits through the following Indonesian payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

All deposits are processed in Indonesian Rupiah (IDR). Minimum deposit amounts vary by payment method and will be displayed during the deposit process. Deposits are typically credited to your account instantly upon confirmation. sena99 does not charge deposit fees, though your payment provider may impose their own transaction charges.

4.2 Withdrawals

Withdrawal requests are subject to the following terms:

• Withdrawals must be made to a payment method registered in your name. Third-party withdrawals are strictly prohibited.
• Minimum withdrawal amount is Rp 50,000. Maximum withdrawal limits apply based on your VIP tier status.
• Your account must be fully verified (KYC completed) before withdrawals can be processed.
• Standard processing time is 1-24 hours for verified accounts. Withdrawals may be delayed if additional verification is required.
• sena99 reserves the right to request additional documentation before processing large withdrawal requests.
• All bonus wagering requirements must be completed before funds are eligible for withdrawal.

4.3 Anti-Money Laundering Compliance

sena99 maintains strict anti-money laundering (AML) policies. You may not use sena99 services to facilitate money laundering or other illegal financial activities. We reserve the right to:

• Report suspicious transactions to relevant authorities.
• Freeze accounts pending investigation of potential money laundering activity.
• Require that deposited funds are wagered at least once before withdrawal to prevent the platform being used solely for fund transfers.

5. Bonuses and Promotions

5.1 Bonus Terms

sena99 offers various bonuses and promotional offers to Players. All bonuses are subject to specific terms and conditions, including:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (e.g., 30x, 40x) before they can be converted to withdrawable cash. Wagering requirements will be clearly stated in each promotion's terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Contribution percentages will be specified in the bonus terms.
• Time Limits: Bonuses must be used and wagering requirements completed within a specified timeframe (typically 7-30 days) or the bonus and any associated winnings will be forfeited.
• Maximum Bet Limits: When playing with bonus funds, maximum bet limits per spin or hand may apply (typically Rp 25,000 per bet).
• One Bonus Per Player: Unless otherwise stated, only one bonus may be active on your account at any time.

5.2 Bonus Abuse and Fraud

sena99 maintains a zero-tolerance policy toward bonus abuse. The following activities are strictly prohibited:

• Creating multiple accounts to claim the same bonus multiple times.
• Using betting strategies designed solely to clear wagering requirements with minimal risk (e.g., betting on opposing outcomes).
• Colluding with other players to manipulate bonus terms.
• Any other fraudulent activity intended to exploit promotional offers.

Players found engaging in bonus abuse will have all bonuses and associated winnings voided, accounts closed, and may be banned from future sena99 services. We reserve the right to withhold withdrawals pending investigation of suspected bonus abuse.

6. Game Rules and Fair Play

6.1 Game Integrity

All casino games, live dealer tables, and slot machines offered by sena99 use certified Random Number Generator (RNG) technology tested and verified by independent auditing agencies including eCOGRA and iTech Labs. RTP (Return to Player) percentages are displayed for each game and represent long-term statistical averages over millions of game rounds.

6.2 Sports Betting Rules

Sports betting markets, odds, and results are determined by official match outcomes as recognized by the relevant sporting authority. In the event of disputes:

• Official results announced by the league or governing body will be considered final.
• If a match is postponed or cancelled, bets will be voided and stakes returned unless otherwise specified in the bet rules.
• Live betting odds are updated in real-time but may be subject to brief delays. sena99 is not responsible for losses resulting from odds display delays.

6.3 Prohibited Activities

The following activities are strictly prohibited when using sena99 services:

• Using automated betting software, bots, or scripts.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs or errors for unfair advantage.
• Using VPNs or proxy servers to circumvent geo-restrictions.
• Engaging in chip dumping, match fixing, or any other form of cheating.

Players found violating fair play rules will have their accounts immediately suspended, all winnings voided, and may face permanent bans and legal action.

7. Responsible Gaming and Self-Exclusion

sena99 is committed to promoting responsible gaming practices. We provide the following tools to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set limits on net losses over specified periods.
• Session Time Limits: Automatically log out after a specified duration of continuous play.
• Reality Check Reminders: Receive pop-up notifications at regular intervals showing your session time and win/loss status.
• Self-Exclusion: Temporarily or permanently close your account for periods ranging from 24 hours to permanent exclusion.

If you feel that gambling is negatively impacting your life, please contact our Responsible Gaming team immediately via live chat or email. We can help you access self-exclusion tools and connect you with problem gambling support resources. Full details are available on our Responsible Gaming page.

8. Limitations of Liability

To the fullest extent permitted by law, sena99 shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services.
• Technical malfunctions, server downtime, or internet connectivity issues beyond our reasonable control.
• Errors in game results caused by software bugs (in such cases, game rounds may be voided and stakes returned).
• Losses resulting from unauthorized access to your account due to your failure to maintain login credential security.
• Third-party actions, including payment processor delays or failures.

Your sole remedy for dissatisfaction with sena99 services is to discontinue use and close your account.

9. Intellectual Property

All content on the sena99 website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and game interfaces, is the property of sena99 or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

10. Termination and Account Closure

10.1 Termination by Player

You may close your account at any time by contacting our customer support team. Upon closure:

• All pending bets will be settled according to their final outcomes.
• Any remaining balance will be withdrawn to your registered payment method after verification.
• Active bonuses and associated wagering requirements will be forfeited.

10.2 Termination by sena99

sena99 reserves the right to suspend or permanently close any account at our sole discretion, particularly in cases involving:

• Violation of these Terms & Conditions.
• Fraudulent activity, bonus abuse, or cheating.
• Failure to complete KYC verification when requested.
• Abusive behavior toward staff or other players.
• Use of the platform for money laundering or other illegal purposes.

In the event of termination for breach of terms, sena99 may withhold any remaining account balance and winnings.

11. Dispute Resolution

If you have a complaint or dispute regarding sena99 services, please contact our customer support team via live chat or email at [email protected]. We will make every reasonable effort to resolve disputes amicably within 14 business days. If a resolution cannot be reached through our internal process, disputes shall be resolved through binding arbitration in accordance with international arbitration rules, with proceedings conducted in English.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which sena99 is licensed. By using our services, you consent to the exclusive jurisdiction of courts in that jurisdiction for the resolution of any disputes.

13. Amendments to Terms

sena99 reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of sena99 services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of any updates.

14. Contact Information

For questions regarding these Terms & Conditions, please contact sena99 customer support:

• 24/7 Live Chat: Available directly on the website (fastest response)
• Email: [email protected]
• WhatsApp: +62 812 3456 7890

Our support team operates around the clock and is available in both English and Indonesian to assist with any questions or concerns.